Pristine Clean Janitorial Services

Q. How much will it cost to clean my house?
A. Every house is unique and every cleaning fee is individually based.  Things that will affect the amount of your house cleaning estimate include the size of your home, number of pets, number of bathrooms, how often you want us to clean, etc. 

Q. Will all visits cost the same amount?
A. The first visit usually costs more than subsequent visits.  Generally, it takes additional cleaning tasks to get the home up to Pristine Clean Standards.  This visit is performed on an hourly basis.  Your estimate for this visit will be expressed as a cost range.  We will contact you for authorization for more time in the event your team considers it necessary.
Once this initial visit has occurred, your home's cleanliness can be easily maintained with our regular visit cleaning tasks.  Regular visits are charged as a flat fee.  You will receive an estimate for both the initial cleaning and the regular cleanings up front.  Once the initial house cleaning has been completed, we will confirm your regular cleaning price.

Q. Do I have to be home when Pristine Clean Cleans?
A. This is your option.  You may give us a key to be safely stored-always with "double-blind" security.  Only the local owner and/or office manager can access the client key safe.  Custodians are given the keys for each cleaning appointment before they leave the office each day, and must turn these back into management before they are allowed to leave the office each evening.  These keys are returned to the key safe until the next cleaning appointment.

Q. Do you guarantee a day and time for my cleaning appointment?
A. Pristine Clean ordinarily guarantees a specific day for your cleaning but unfortunately not a specific time.  Due to our flexible and ever changing schedule, we are unable to commit to a specific time of day for our arrival.  However, if you contact us on the day of your service, we will be glad to estimate our time of arrival.  If you need a specific time guarantee, feel free to discuss this with your local office.  Within reason, we will do our best to reach a mutually agreeable solution.

Q. What if I need to reschedule an appointment?
A. Simply call our office prior to your cleaning day.  Usually we require a 24-hour notice. 

Q. How shall I pay for my cleaning?
A. You may pay by cash or check at this time, we are currently working on taking credit and debit cards.  Payment is due at the time of service for residential clients.  If you do not intend to be at home at the time of service you may choose to either leave cash or a check on the kitchen counter the morning of your cleaning. 

Q. What type of products does Pristine Clean use?
A. We use only environmentally friendly products from the most trusted industries on the market.
 
*Feel free to email with any questions we did not cover and we'd be glad to add it to our FAQ's*